Yes, we are an appointment-only salon.
We have previously allowed customers to stay, but this has proved to be a distraction to the dog, which in turn makes grooming difficult. We no longer allow customers to stay, however if for some reason you need to stay, please advise at the time of booking and we will try our best to accommodate you.
Yes, working through matts takes extra time and blunts the blades we use. We will always advise before the groom of the cost. A full shave-off for matted dogs is £20 on top of the groom.
For the safety of your dog and of staff, we will only use muzzles if your dog shows aggression. If your dog becomes extremely aggressive, we will call you to collect your dog and you will be charged for the full groom whether or not he has been fully groomed.
Of course, just give us a call and we will give you a time.
Please let us know so we can arrange an appointment at a quiet time when no other dogs are around.
We require 24 hours’ notice if you need to change or cancel your appointment. Customers who fail to turn up will not be offered a further appointment until the one they have missed has been paid for.